At the Shop / Store

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At the Store/Shop: Complaints

AUDIO ACTIVITY: AT THE STORE-COMPLAINTS

What are some reasons why you would return merchandise to a store?
 HELPFUL TIP: If you want to return an item to a store, be sure to have your receipt.
Depending on the store's return policy, you might be refunded for the purchase price, or you might receive store credit.

Listen to the conversation between a Store Clerk (shop assistant) and a customer.

Play Audio several times before answer the quiz.


 

 

I. Pre-Listening Exercise

Instructions:

II. Listening Exercises

• Listen to the conversation again by pressing the Play Audio button and read along with the conversation.
• Review the Key Vocabulary and the sample sentences.
• Example:

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