Customer Service - EnglishCustomerService
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Customer Service
At the TIC
At the Hotel
At the Restaurant
At the Shop
On the Phone
Emailing
Resources
Pronunciation
Vocabulary
Polite English
Grammar
Posters
English Customer Service
English for Professionals
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Sub-pages:
Topic 1:
At The Tourism Information Center (TIC)
· Welcome / Greetings / Farewells
· At the TIC: Asking for and Giving Directions
· Suggesting and Recommending
· Polite English: Saying Yes/No politely ; Sorry!, ways to apologize
· Grammar: WH Questions ; What does TENSE means? ; Numbers
·
Posters: Punctuation Marks and Symbols ; Synonyms
; WH Questions
Topic 2:
At The Hotel
· At the Hotel: Vocabulary
-At the Front Desk's Dialogs: Guest / Receptionist
· Resources: Discourse Markers (Speech Connectors)
· Pronunciation: word
s ending in
-tion, -sion, -cian ; -ible-....
· Polite English: Could you please, Would you like..?+Requests
· Posters: False Friends
; Adverbs of frequency
Topic 3 :
At The Restaurant
·
Audio Dialogues: Ordering Breakfast, Lunch and Dinner
·
At a restaurant
: Problems, Paying the bill
... (podcast)
·
Audio Vocabulary: Condiments, Drinks, Food
· Resources: Dates - Ordinal numbers
· Grammar: Quantifiers: countable/uncountable; some/any; much/many... and Exercises
--
Modal verbs of obligation+tests
· Posters: Food¬Drinks amounts slideshow
Topic 4
:
At The Shop / Store
·
Audio Dialogue: Complaints at the Store
·
Grammar: Comparing products/items sizes, prices...
·
Vocabulary: Shopping: Buying and Selling + Quiz
·
Vocabulary: Money with Audio
Topic 5 :
On The Phone
· Telephoning Phrases: Starting The Call
·
Telephoning in Business English
·
International Spelling on The Telephone: image+video
· Speaking Formal / Informal Telephone Language
·
Grammar: Phone Phrasal Verbs + Say vs. Tell Lesson + Quiz
·
Pronunciation: Contractions, Suffixes
Topic 6 :
Emailing
·
Sending Emails
·
How to End Formal Emails
·
How to End Informal Emails
·
5 Useful Email Expressions
·
Referring to Attachments
·
How to Apologize
·
Formal & Informal Business Requests
·
Resources: Computer Keyboard Symbols
·
Polite English: Changing Basic English into Business English
Customer Service - EnglishCustomerService