Welcome to English Customer Service


           This website's  aim is for You to Feel Confident Speaking with customers Face-to-face and
through different electronic devices. Practice how to express your messages clearly and "as-you-are"

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Last update May 13 2014  |  End of the Course

What's New?

Topic 6 : Emailing

· Sending Emails
· How to End Formal Emails
· How to End Informal Emails
· 5 Useful Email Expressions
· Referring to Attachments
· How to Apologize
· Formal & Informal Business Requests
· Resources: Computer Keyboard Symbols
· Polite English: Changing Basic English into Business English

Topic 5 : On The Phone

· Telephoning Phrases: Starting The Call
· Telephoning in Business English
· International Spelling on The Telephone: image+video
· Speaking Formal / Informal Telephone Language (doc.)
· Grammar: Phone Phrasal Verbs + Say vs. Tell Lesson + Quiz
· Pronunciation: Contractions, Suffixes
· Polite English: Offering Help

Topic 4 : At The Shop

Topic 3 : At The Restaurant

· Audio Dialogue: Complaints at the Store
· Grammar: Comparing products/items sizes, prices...
· Vocabulary: Shopping: Buying and Selling + Quiz
· Vocabulary: Money with Audio

· Audio Dialogues: Ordering Breakfast, Lunch and Dinner
· At a restaurant: Problems, Paying the bill... (podcast)
· Audio Vocabulary: Condiments, Drinks, Food
· Resources: Dates - Ordinal numbers
· Grammar: Quantifiers: countable/uncountable; some/any; much/many... and Exercises--Modal verbs of obligation+tests
· Posters: Food¬Drinks amounts slideshow

Topic 2 : At The Hotel

Topic 1: At The Tourism Information Center (TIC)

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· At the Hotel: Vocabulary
     -At the Front Desk's Dialogs: Guest / Receptionist
· Resources: Discourse Markers (Speech Connectors)
· Pronunciation: words ending in -tion, -sion, -cian ; -ible-....
· Polite English: Could you please, Would you like..?+Requests
· Posters: False Friends ; Adverbs of frequency

· Welcome / Greetings / Farewells
· At the TIC: Asking for and Giving Directions
· Suggesting and Recommending
· Polite English: Saying Yes/No politely ; Sorry!, ways to apologize
· Grammar: WH Questions ; What does TENSE means? ; Numbers
· Posters: Punctuation Marks and Symbols ; Synonyms ; WH Questions

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Archive

Polite English
- Changing basic English into business English
- Ways to ask questions
- Giving advice
- Offering help
- Requests
- Want / Would you
- Saying YES/NO
- Sorry-Apologize

Resources
- Hotel registration forms
- International spelling code
- Computer keyboard
- European Levels of English
- Links to Grammar Lessons
- Dates&Ordinal numbers
- Discourse markers
- Expressing opinions
- Greetings/Farewells

Pronunciation
- Building words with suffixes
- Contractions -I'm,-I'll
- Spelling names
- Words ending -tion,-sion,...
- Words ending -ible,-able
- Of / Off
- ABC phonics
- "SH" sound
- "TH" sound

Grammar
- Phone phrasal verbs
- Say vs. Tell
- How in questions: how long/far/ big...?
- Comparatives+Superlatives
- Good vs. Well
- Future Will+ Be going to
- Modal verbs: must, have to...
- Quantifiers: much/many...
- Writing numbers
- Meaning of "Tenses"
- WH questions

Vocabulary
- Money
- Shopping, buying/selling
- Homophones: see/sea...
- Travel
- Trip, journey, tour:differences

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About

   This site is part of
the Quick Idioms.org
Foundation for those who
Love Learning
Foreign / Second Languages. 

   We are involved in Teaching,    Tutoring and Helping Learners interested in Communicating with Confidence in English and Spanish  Face-to-Face and
Online (E-Learning / B-Learning).

Your teacher, Manuela

      Course Planning

course_planning.pdf
File Size:	14 kb
File Type:	pdf

Download File

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To see the planning of the course: days, months, topics, evaluations, etc., please click downland the PDF file above.